TERMS & CONDITIONS
Cancellation and Refund Policy
Guests canceling their tour up to 8 weeks prior, a full refund less the tour deposit [$400] will be refunded. If guests cancel a tour less that 8 weeks up until the pre-booked departure date, no refund will be given.
If guests wish to transfer their booking to another date this can be done up to 8 weeks prior only.
Should a participant/guest need to leave a tour once it has commenced, due to a medical emergency or any other reason, no refund, partial or in full, will be given.
Should we have to cancel a tour due to lack of numbers, guests will be given 30days notice. If we can’t offer you an alternative tour that would suit you, we will refund your payment in full.
We reserve the right to vary, cancel or postpone a tour due to unsafe conditions such as severe weather, floods, bush fires or sudden track closures. We reserve the right to cancel a tour, in whole or in part if it is necessary to do so due to a force majeure event.
Covid 19 Booking Conditions & Guarantee
In addition to our standard booking conditions above, it is understandable that there may be some hesitancy for guest looking at booking a hike in these uncertain times. Below is our booking guarantee & conditions if COVID 19 impacts on your ability to participate in the tour.
If COVID 19 has restricted your ability to travel because of border closures; if you are diagnosed with COVID 19; or if you have been instructed to quarantine or self isolate:
You will be allocated a booking credit voucher for any monies paid. That credit voucher may be used on a new booking for the same walk for up to 24 months. Credit vouchers are not redeemable for cash and evidence maybe required if you have been impacted.
It is possible that we may have to cancel a tour due to conditions beyond our control (minimum numbers have not been met, severe weather, bushfires, Government park closures) etc.
We strongly recommend that suitable travel insurance be purchased by the traveller to cover any financial loss, due to your own cancellation, or if we has to cancel a tour.
We reserve the right to cancel a booking without notice, and if we can’t offer you an alternative tour that would suit you, we will refund your payment in full.
We will not be responsible for your travel expenses or losses arising from a cancellation. We also strongly recommend that comprehensive travel insurance be taken out against loss of baggage or any medical expenses.